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Trust Accounting
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Does Agentplus own my Trust Account?No. When your office commences using the Agentplus system, you will need to open a new trust account for your office or group of offices. The trust account is in your name and belongs to you. Back to FAQ's
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Who completes my end of month processing?Agentplus performs all of this for you, from owner payments/statements through to end of month bank reconciliation and reporting. Back to FAQ's
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Who signs off end of month processing?Your Agency Licensee is responsible for signing off end of month. Back to FAQ's
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When do my owners get paid?Agentplus provides a multitude of payment/statement options which allows your owners to be paid and receive their statements when they choose to. So it's up to your owners when they would like to receive these items, with no additional hard labour for you or your trust accountant. Back to FAQ's
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What happens if tenants bring cash into the office?We do not recommend this, as accepting cash poses a security risk to you and your staff.... (but you knew that, right?). If this does happen though, cash can be receipted directly into the system at your office. Back to FAQ's
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Who has access to my Trust Account details?The Agentplus team and nominated representatives for your agency have access to the trust account details and associated reporting. We do not recommend giving your trust account details to anyone, particularly tenants. There are a number of other options for tenants to pay their rent, we can explain these to you in great detail. In particular, Direct Debit is a popular choice because it incurs no cost for the tenant, and is included in your Agentplus software. Back to FAQ's
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Does it work with my current rent payment solution?Rent card solutions can be supported; we also recommend setting up Direct Debit which is supported by the software. Back to FAQ's
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Is the end of year audit included?Yes, we provide your annual audit included in our service. We subcontract the services of Tier 1 Accounting firm Ernst & Young to complete this on your behalf. Back to FAQ's