Support
Do your staff ever speak directly to my owners or to my tenants?

No. We never speak to your customers. We consider ourselves to be the behind the scenes “magic” that allows you to spend more time with your customers. All the information that you need in respect to your customers is stored in the Agentplus system, so you should be able to speak confidently with your investors about all aspects of their management. For more information regarding office responsibilities vs Agentplus responsibilities, click here. Back to FAQ's
How does your helpdesk work?

Our helpdesk is staffed with a number of very capable and qualified engineers. In the unlikely event of a problem with the software, you are able to raise requests and flag them as a high or low priority. As an Agentplus customer, you also have access to a dedicated Account Manager where you may escalate any serious issues as needed. Back to FAQ's

The Agentplus service includes the full management of your trust account from invoice processing through to end of month reconciliations and statement production. This allows better visibility and reporting of your rent roll, plus the ability to report by group (for principals who own multiple offices).

The important benefit in standardising processes is that the customer experience is the uniform, no matter how many properties you manage. All owners are able to access an online portal with the same look, feel and functionality.

In this section we have grouped together many of the frequently asked questions about Agentplus. If the answer to your question does not appear on this page, please send us an enquiry, or telephone us on 1300 267 944.

Deliver a consistent level of service to your owners and tenants.

1300 267 944

Download a pdf of all FAQ's