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About Software as a Service (SAAS)
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What is Software as a Service (SaaS) anyway?Software as a Service (SaaS) is a mature model of software deployment whereby a service provider (Agentplus) license an application for customers to use as a service on demand.
SaaS is now thought of as a cost effective way for businesses to obtain the rights to use software as needed versus licensing all computers with all applications. On-demand licensing enables the benefits of commercially licensed use without the associated complexity and potential high initial cost of equipping offices with the applications. You don’t have to install any CDs, download any software, or worry about upgrades. If you use an online banking or web-based emails program like Gmail, Hotmail, or Yahoo Mail then you’ve already used SaaS type software before.
Back to FAQ's
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Why is SaaS better for my business?When you use Agentplus you don't have to worry about anything technical — you can just do your work. We handle all the security and uptime and backups and upgrades and “IT guy” stuff. You can stay focused on what you're good at and we'll handle the rest.
Since everyone you work with logs into the same centralized account, you have a single database with everything in one place. No more worrying about who has the latest information: Everyone has it! Back to FAQ's -
Is it safe?With traditional software, your employees save data on their laptops, USB drives, or portable hard drives. It’s not as safe as it sounds. Laptops are stolen, computers are rarely backed up properly, and it’s unlikely everyone’s machines are up to date with the latest security patches and updates. When you use the Agentplus application, your data is stored on secure, always-updated, backed-up daily enterprise-class servers in a state-of-the-art, highly-secure data centre. Back to FAQ's
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Where is my data stored?Our state-of-the-art servers are hosted at Telstra data centres and protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.
All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.
Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. Back to FAQ's -
Do I still need to back up my data?No. Your data is backed up by us every day. Our backups are stored in multiple locations for additional redundancy. You could say our backups have backups. We’ve never lost anyone’s data and you can rest assured that we won’t lose yours! Back to FAQ's
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What about upgrades?No worries there either. Upgrades are provided as part of your annual fee, and because Agentplus is a SaaS application, we do all the upgrading for you with no interruption to your daily operations. Unlike traditional software that requires you to download and install updates yourself, our products are updated automatically. Whenever you use Agentplus you’re always using the latest and greatest version. Back to FAQ's